Refund policy

Closet Club — Return and Refund Policy

Last updated: 15 September 2026

At Closet Club, we want our customers to have a positive shopping experience. Please read our return and refund policy before placing an order.

1. No returns or exchanges

Closet Club does not accept returns or exchanges for change-of-mind purchases, incorrect size selections, or simply because a customer no longer wants the item.

All sales are final, except where a return, replacement, repair, cancellation or refund is required by applicable South African law.

2. Defective, damaged or incorrect items

We accept returns for items that are:

Defective or faulty.
Damaged when received.
Incorrectly supplied, such as the wrong product or size being sent by Closet Club.

If you receive an item that falls into one of these categories, contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos of the item, if requested.

We will assess the issue and provide the remedy required by applicable law, which may include a repair, replacement or refund.

3. Consumer rights

Nothing in this policy limits your rights under South African consumer-protection law.

Where applicable, the Consumer Protection Act provides remedies for defective goods, and the Electronic Communications and Transactions Act may provide a cooling-off right for qualifying online transactions.

4. Return conditions

Items returned for a valid defect, damage or incorrect-supply claim must be made available for inspection and handled in accordance with applicable law.

Closet Club will not refuse a legally valid claim solely because the original packaging is unavailable where the law does not require it.

5. Return shipping

For confirmed defective, damaged or incorrectly supplied items, Closet Club will arrange or cover return shipping as required by applicable law.

6. Refunds

Approved refunds will generally be processed using the original payment method, where reasonably possible.

Refund timing will depend on the applicable legal requirements and payment-processing arrangements. We will communicate the expected timeframe to you.